/REFUNDS

Refund and Cancellation Policy

Effective October 8, 2026.

A straightforward 14-day refund

Email hello@videotomd.com within 14 days of a one-time purchase or a monthly subscription charge for a full refund of that charge. Include your purchase email and receipt or order reference. No explanation is required. Do not send card details.

The same policy applies to the $9 Library, $15 Library + 5 videos and $20 Library + daily videos monthly plans, and to earlier purchases under their original terms. We do not deduct a processing or restocking fee.

Custom orders and delivery problems

Video plans deliver reviewed Markdown by email. Inaccessible or declined videos do not use a conversion. If we cannot provide the purchased conversion allowance or promised daily delivery, contact us for a refund of the affected subscription charge. We extend an agreed schedule only with your agreement. Earlier custom orders retain their original delivery terms.

If a paid placement was included, its one-day period starts on publication of the completed brief. If we cannot provide the promised brief or placement, you can choose a full refund rather than a substitute.

Contact us if a purchased library brief does not open, a download fails, or you are charged twice. We will restore the promised access or refund the affected payment. Mandatory rights for faulty, misdescribed, or undelivered services continue beyond the voluntary 14-day window where the law requires.

Cancel recurring billing

Use Manage or cancel my subscription on the purchase-confirmation page, or email hello@videotomd.com before your next renewal. We honor the time your request reaches us; a support delay will not make you responsible for a renewal you asked to cancel in time.

Cancellation stops future monthly charges. Access normally continues until the end of your paid period. Cancellation alone does not refund a past charge; request a refund if that is what you want. A subscription refund also cancels future renewals unless you ask us to keep the subscription.

After a refund

Refunds go to the original payment method. We aim to respond within two business days. Once issued, a refund typically takes 5–10 business days to appear, depending on the payment method and bank.

The refunded purchase no longer provides a license to use its brief or access entitlement. Delete copies covered by that purchase. Cancellation without a refund does not revoke your license to briefs downloaded during your paid subscription.

This policy adds to your mandatory consumer rights; it does not replace or waive them. Contact hello@videotomd.com if you need help exercising a cancellation or withdrawal right.